We print shipping labels when we put your order into the production queue. This helps to speed your order along when it's ready to ship. If we're shipping via USPS, it can take up to 72 hours for their website to show any information (we've even had instances when an order was delivered, but the tracking hadn't changed). If we're shipping with FedEx or UPS, it can take their system up to 24 hours to update with tracking information.
If it's been more than a few days since you expected your order to ship, some of the additional explanations could be:
•We haven't shipped
•We have shipped, but your order got lost (it happens)
Please contact your project manager if you need assistance tracking down an order or send an email to firstname.lastname@example.org.